Question 1

Why is Parwah better than a standard medicine reminder app?

Accepted Answer

Most medicine reminder apps fail for seniors because they require downloading software, creating logins, and learning a new interface. Parwah is different because it works entirely on WhatsApp, an app your parents likely already use 98% of the time. There is no app to install for them, meaning zero learning curve and higher adherence to schedules.

Question 2

Do my parents need a smartphone or high-tech skills to use this?

Accepted Answer

No. If your parent can read a WhatsApp message, they can use Parwah. There are no menus to navigate or buttons to confuse them. They simply receive a friendly message like 'Time for your BP Tablet' and they reply with a single tap. It works perfectly on basic Android phones and even simpler devices that support WhatsApp.

Question 3

Can I manage their schedule if I live outside India (USA, UK, etc.)?

Accepted Answer

Yes, Parwah is built specifically for long-distance caregivers and NRIs. You can access the Parwah Dashboard from any country to set schedules, view reports, and monitor health. Your parents will receive the alerts in India on their local time zone (IST), ensuring perfect coordination regardless of where you are.

Question 4

How do I know if they actually took their medicine?

Accepted Answer

Unlike a phone alarm that just rings and stops, Parwah is interactive. When your parent taps 'Taken' on WhatsApp, your dashboard updates instantly. If they don't reply within a set time, we mark it as 'Missed,' giving you a clear, real-time picture of their medication adherence.

Question 5

What happens if my parent forgets to reply or misses the message?

Accepted Answer

Safety is our priority. If a reminder is ignored, Parwah can send a follow-up 'nudge.' If there is still no response, the system can alert you (the caregiver) via WhatsApp so you can call them personally to check in. This 'escalation protocol' ensures critical doses aren't forgotten.

Question 6

Is it safe to share medical details? How is my data protected?

Accepted Answer

Your privacy is non-negotiable. Parwah is fully compliant with India's Digital Personal Data Protection (DPDP) Act. All medical data is encrypted with AES-256 standards (bank-grade security) and stored on secure servers physically located in India. We never sell your data to pharmacies or insurance companies.

Question 7

Does it work for complex schedules (e.g., 'Every alternate day' or 'Once a week')?

Accepted Answer

Yes. You can set up simple daily reminders (e.g., 'Morning & Night') or complex cycles (e.g., 'Every Monday and Thursday' or 'Alternate days'). The dashboard handles the complexity so your parent just gets a simple message telling them exactly what to take right now.

Question 8

Can my siblings also monitor the dashboard?

Accepted Answer

Absolutely. Parwah is designed for families. You can share access to the caregiver dashboard so that siblings—whether in Mumbai, Bangalore, or New York—can all stay on the same page without needing to constantly text each other 'Did Mom take her meds?'.

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